Especially for Libraries

• Database Vendor Contact Information
• Direct URLs for TEL Databases
• Marketing Materials
• Register your library for TEL
• Tracking Statistics for Your Library
• TEL Training Request Form
• Usage Reports
• Vendor News and Offers
• Workshops and Webinars

 

Database Vendor Contact Information

If have technical questions or if you experience any difficulty using any of the databases available through TEL, please feel free to contact the vendor directly at the numbers/emails listed below.

 

EBSCO Publishing

• Website: http://support.ebscohost.com/
• Phone: 1.800.758.5995
• Email:  eptech@ebscohost.com

Gale

• Website: support.gale.com
• Phone: 1-800-877-4253 option 4
• Email: Gale.TechnicalSupport@cengage.com

LearningExpress:

• Phone: 1-800-295-9556
• Email:  libraries@learningexpressllc.com

NewsBank:

• Phone: 1.800.243.7694
• Email: techsupp@newsbank.com

ProQuest: 

• Website: http://www.proquest.com/en-US/support/contact.shtml
• Phone: 1.800.889.3358
• Email: customer_service@proquest.com

 World Book:

• Phone: 1.800.338.8382
• Email: wboltech@worldbookonline.com

Direct URLs for TEL Databases

Direct URL for Gale Databases:
http://infotrac.galegroup.com/itweb/[Group ID]

Example:
http://infotrac.galegroup.com/itweb/tel_k_eahickman  [underscores not spaces]


Direct URL for EBSCO’s Points of View Reference Center:
http://search.ebscohost.com/login.aspx?profile=pov

Direct URL for NewsBank’s Tennessee Newspaper Collection:
http://infoweb.newsbank.com

To go directly to all Tennessee newspapers:
http://infoweb.newsbank.com?db=NEWSBANK&s_sources=cusBucket1

To create links to individual newspapers:
Chattanooga Times-Free Press:  http://infoweb.newsbank.com/?db=ZMFW
The Commercial Appeal:  http://infoweb.newsbank.com?db=CMAB
Knoxville News-Sentinel:  http://infoweb.newsbank.com/?db=KNNB

 

Direct URL for LearningExpress Library:

• If your library has been setup with IP authentication for your library, you may link to www.learningexpresslibrary.com

• If your library has NOT been setup with IP authentication, you may link to http://www.learningexpresslibrary.com?HR=http://tntel.tnsos.org/

• If you library would like a unique url created for your library, please contact them at:  LearningExpress: 1-800-295-9556 or libraries@learningexpressllc.com

 

Direct URL for ProQuest’s HeritageQuest Online
www.heritagequestonline.com

 

Marketing Materials

TEL Bookmark

 

EBSCO Marketing Materials

• EBSCO Points of View Poster

 

PROQUEST Marketing Materials

• HeritageQuest Online Brochure

 

For Your Website

• TEL Icon
• EBSCO Icons
• Gale
  • Gale Widgets
  • PowerSearch Widgets
  • Gale Database Icons
• World Book Icons

Right click to save the image to your computer. Then right click to copy the shortcut and set the link. The links included here are for the general TEL account. If you want usage just for your library, you need to register (it's free!) with World Book and use the links they will provide just for your library.

Register your library for TEL

Participation in the Tennessee Electronic Library is open to all academic libraries (public and private), public libraries, school libraries (private and public), and not-for-profit special libraries. (See note on special libraries, below.)

Your institution and its patrons have access to all of the TEL databases regardless of whether or not your library has “registered” for TEL. Registration benefits your library because it:

1. Enables your institution to track your usage statistics accurately
2. If you have other non-TEL databases from TEL vendors, you can have access to those combined resources, per vendor.
3. Use of Direct URLS will require your remote access patrons to use a username/password.
   

You will need your library's IP Address range.

REGISTRATION STEPS (by Library Type)

STEP 1: Register for Gale Databases Check to see if your library or school is listed If your school or library IS NOT listed, please register your institutionIf your library or school IS listed, skip to step 2.

STEP 2:  Setup Authentication for EBSCO,                 LearningExpress, ProQuest, and                 Newsbank Submit  your IP address to the TEL vendors. Contact the TEL Coordinator with any questions.

STEP 3: Setup Authenitican for World Book Please fill out this form. World Book will register your library and send you more infomration.

STEP 3:   Secure Remote Access Passwords If your library has an EZ-Proxy Server or another method of authentication for your patrons, then you are done – ENJOY TEL! If your library does not user another method of authentication, use the usernames and passwords provided by the TEL vendors to distribute to your library patrons – ENJOY TEL!

 

World Book Registration

Please fill out this form. World Book will register your library and send you more information.

Note About Special Libraries

Upon registration, special libraries must confirm their not-for-profit status by submitting a copy of IRS Form 501(C)(3)OR a copy of their non-profit Charter from the Tennessee
Secretary of State, Corporations Section. Special Libraries within Federal, State, or
Intergovernmental Agencies are exempt from this requirement.

Mail or fax certification to:

TEL Project
Attn: Wendy Cornelisen
TennesseeState Library & Archives
403 Seventh Avenue North
Nashville, Tennessee37243-0312
Fax (615)-532-9904

 

Tracking Statistics for Your Library

Note that individual library statistics cannot be compiled for libraries that use the new TEL Portal at this time. Because of the geolocation software, the TEL Portal was setup as the main TEL site and all visits to the site and searches will be counted at the consortial level.

If your library has static IP numbers, you may set up your Web page with Direct URLS for each TEL database (see Direct URLs above). This will track database usage from within your library.

If your library does not have static IP numbers, some of the database vendors are able to create unique URLs for you library which may be placed on your library’s website. This will help to accurate track databases usage. To find your library’s direct url for the Gale databases go to http://access.gale.com/tel2/ and search for your library. Please contact the other database vendors directly to inquire about unique urls for your library.

 

Usage Reports

If you are using an access method that allows your library's statistics to be compiled, you can retrieve those statistics every month by going to the database vendors' statistical services Web sites. The following are links to sites where you can find usage reports. If you do not know your username and password information, you will need to contact the vendors (Vendor Contacts).

EBSCO: http://eadmin.ebscohost.com/eadmin/login.aspx

Gale: http://infotrac.galegroup.com/itconfig/tel

HeritageQuest Online:  http://persi.heritagequestonline.com/hqoreports

LearningExpress: http://www.learnatest.com/LearningExpressLibrary/Reports/Home.cfm

NewsBank: http://stats.newsbank.com

 

Vendor News and Special Offers

Gale PowerPacks

New free PowerPacks are available to add to your Gale collection of resources. PowerPacks are a set of over 20 different subject-specific periodical collections pulled together from the Academic Onefile and General Onefile databases. Nearly half of these PowerPacks also contain unique content not found in these larger databases. Use the PowerPack databases for a quick search when you are looking for information in a particular subject area or to help market a particular subject area to your patrons.

Go to http://access.gale.com/tel/pp-reg.html to select the PowerPacks to be added to your library's account.

 

Gale Title Change Lists

Gale provides lists of all of the content changes over the past few months via their Gale.com site. This content is posted on the site every month so that customers can update their MARC Records accordingly.

Please visit Gale's Title Change page to view recent content changes.